Terms of service
TERMS & CONDITIONS
Last updated: 22 August 2026
Welcome to OMELIYA. These Terms & Conditions govern your use of our website and your purchase of products from OMELIYA.
By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before placing an order.
1. About OMELIYA
OMELIYA is an online fashion retailer offering clothing, accessories and related products through our online store.
Business name: OMELIYA
Email: info.omeliya@gmail.com
Website: OMELIYA
Our business and contact information is also provided on our website and during the checkout process.
2. Applicability
These Terms & Conditions apply to all offers, orders and agreements between OMELIYA and customers purchasing products through our online store.
By placing an order, you confirm that you have read and accepted these Terms & Conditions.
If you are a consumer, nothing in these Terms & Conditions limits your mandatory rights under applicable consumer protection law.
3. Products and Product Information
We make every reasonable effort to ensure that product descriptions, photographs, prices, sizes and other information displayed on our website are accurate.
However, colours may appear slightly different depending on your device or screen settings.
Minor differences in appearance, measurements or packaging that do not affect the essential characteristics of a product do not constitute a defect.
If a product is incorrectly described or does not conform to the agreement, you retain all statutory consumer rights.
4. Prices
All prices displayed on the website are stated in euros (€), unless otherwise indicated.
Prices include applicable VAT where required by law.
Shipping costs, if applicable, are displayed before you complete your purchase.
OMELIYA reserves the right to change prices at any time. Price changes will not affect orders that have already been accepted and confirmed.
If an obvious pricing error occurs on our website, we reserve the right to correct the error and, where legally permitted, cancel the affected order and refund any amount already paid.
5. Orders
You can place an order through our online store by adding products to your cart and completing the checkout process.
After placing an order, you will receive an order confirmation by email.
An order is considered accepted once OMELIYA has confirmed the order, subject to applicable law.
We reserve the right to refuse or cancel an order where there is a legitimate reason, including suspected fraud, technical errors, incorrect pricing, unavailable products or circumstances beyond our reasonable control.
If we cancel an order after payment has been made, the amount paid for the cancelled order will be refunded.
6. Payment
Payment must be completed using one of the payment methods available during checkout.
Payment must be received before an order is processed unless otherwise agreed.
We do not have access to your full payment-card details where payment is processed through a third-party payment provider.
7. Shipping and Delivery
Orders are processed after payment has been successfully received.
Estimated delivery times are provided on the website, at checkout or in your order confirmation where applicable.
Estimated delivery times are not guaranteed unless a specific delivery date has expressly been agreed.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, strikes, extreme weather, production delays or other unforeseen circumstances.
If no specific delivery period has been agreed, applicable statutory delivery periods apply.
For EU consumer purchases, consumers have statutory rights concerning delivery and non-delivery.
Once your order has been shipped, tracking information will be provided where available.
8. Customs, Duties and Import Charges
For international orders, customs duties, import taxes or other charges may apply depending on the destination country.
Unless expressly stated otherwise at checkout, such charges are the responsibility of the customer.
Customers are responsible for ensuring that they provide accurate shipping and contact information.
9. Right of Withdrawal
If you are a consumer in the European Union, you generally have the statutory right to withdraw from your online purchase within 14 days without giving a reason.
For goods, the withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must clearly inform OMELIYA that you wish to withdraw from the purchase.
You may use our cancellation/withdrawal function on the website where available or contact us at:
10. Returns
Returned products must be handled with reasonable care.
Where applicable, products should be returned in an unused and unworn condition, with original tags and packaging where reasonably possible.
You may inspect a product in the same manner that would reasonably be permitted in a physical store. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
Unless applicable law provides otherwise, the customer is responsible for the direct cost of returning an item when exercising the right of withdrawal, provided the customer was informed of this before purchase.
11. Refunds
When a valid withdrawal is exercised, OMELIYA will refund the payments received from the customer in accordance with applicable law.
The refund will generally include the standard delivery costs paid for the original shipment, where required by law. Additional costs resulting from the customer's choice of a more expensive delivery method may not be reimbursed.
We may withhold reimbursement until we have received the returned goods or until the customer provides evidence that the goods have been returned, whichever occurs first, where permitted by law.
Refunds will normally be made using the same payment method used for the original transaction unless another method has been agreed.
12. Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply to every type of product or situation.
Where an applicable legal exception applies, this will be communicated to the customer before or during the purchase process.
Examples under EU consumer law include certain personalised or made-to-order products and other specific statutory exceptions.
13. Faulty or Incorrect Products
If you receive a product that is defective, damaged, incorrect or does not conform to the agreement, please contact us as soon as reasonably possible at:
Please provide your order number and, where appropriate, photographs or other information that helps us assess the issue.
Consumers retain their statutory rights concerning defective or non-conforming goods.
EU consumer law provides statutory legal guarantee protection for goods that are faulty or do not conform to what was advertised or agreed.
These statutory rights are separate from and cannot be excluded by any commercial return policy.
14. Damaged Deliveries
If your package arrives visibly damaged, we recommend documenting the condition of the package and contacting us as soon as reasonably possible.
If the product itself is damaged or incorrect, contact us at info.omeliya@gmail.com with your order number and supporting photographs.
Nothing in this section limits your statutory consumer rights.
15. Order Changes and Cancellations Before Shipment
If you wish to change or cancel an order before shipment, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation or changes where the order has not yet entered processing.
However, once an order has been processed, prepared, shipped or otherwise entered fulfilment, cancellation may no longer be technically possible.
This does not affect any statutory right of withdrawal that applies after delivery.
16. Customer Responsibility
Customers are responsible for providing accurate information when placing an order, including:
- Full name
- Delivery address
- Email address
- Telephone number where required for delivery
- Correct product and size selection
OMELIYA is not responsible for delivery problems caused directly by incorrect or incomplete information provided by the customer, subject to applicable law.
17. Intellectual Property
All content on the OMELIYA website, including photographs, graphics, logos, text, designs, product descriptions, branding and other materials, is owned by or licensed to OMELIYA unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish or commercially exploit our content without prior written permission.
18. Website Use
You agree not to use our website:
- For unlawful purposes;
- To commit fraud;
- To interfere with the operation or security of the website;
- To attempt unauthorised access to our systems;
- To upload malicious software;
- To misuse our website or payment systems.
We reserve the right to take appropriate action where unlawful or abusive activity is suspected.
19. Third-Party Services
Our website may use third-party services, including payment processors, shipping providers, analytics providers and other technology services.
These third parties may have their own terms and privacy policies.
OMELIYA is not responsible for the independent operation of third-party services, except where liability cannot legally be excluded.
20. Promotions and Discounts
Promotional offers, discount codes and sales may be subject to additional conditions.
Unless explicitly stated otherwise, discount codes cannot be combined.
OMELIYA reserves the right to correct obvious errors in promotional pricing or terms.
Any promotion will remain subject to applicable consumer law.
21. Availability of the Website
We aim to keep our website available and functioning properly.
However, temporary interruptions may occur because of maintenance, technical problems, updates, security incidents or circumstances outside our reasonable control.
We do not guarantee that the website will always be available without interruption or error.
22. Complaints
If you have a complaint about an order, product or service, please contact:
Please include your order number and a clear description of your complaint.
We aim to respond to complaints within a reasonable period.
Consumers retain any rights they may have under applicable mandatory consumer protection legislation.
23. Privacy
Personal information provided when using our website or placing an order is handled in accordance with our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use and protect personal data.
24. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
For consumers, OMELIYA remains responsible for statutory rights and obligations that cannot legally be excluded or limited.
25. Changes to These Terms
OMELIYA may update these Terms & Conditions from time to time.
The version applicable to an order is the version in force when the order was placed, unless a change is required by law or otherwise legally applicable.
The latest version will always be published on our website.
26. Applicable Law
These Terms & Conditions are governed by the laws applicable to the agreement, without prejudice to mandatory consumer protection rights that apply in the customer's country of residence.
If you are a consumer residing in the European Union, nothing in these Terms & Conditions is intended to deprive you of protections that cannot legally be excluded under applicable consumer law.
27. Contact Information
For questions, complaints, returns or other customer-service matters, contact:
OMELIYA
Email: info.omeliya@gmail.com