Shipping policy

Last updated: December 12, 2025


At Omeliya, we aim to process and deliver your order as quickly and carefully as possible. Due to our high quality standards and multiple suppliers, shipping times may vary per product. Below you will find all important information regarding shipping.





1. Order Processing Time



  • Orders are processed within 1–3 business days.
  • During peak periods, promotions, or holidays, processing may take 1–2 days longer.
  • You will automatically receive a confirmation once your order has been processed and shipped.






2. Shipping Times




Netherlands & Belgium



  • Standard: 4–16 business days
  • Express: 3–7 business days (when available)




Europe



  • 5–16 business days




International



  • 7–16 business days



These are estimated timeframes. In rare cases (customs delays, carrier issues, unexpected logistics disruptions), delivery may take longer.





3. Shipping Costs



  • Standard Shipping: €4.95
  • Free shipping on orders over €150
  • Shipping costs for Europe and International destinations are automatically calculated at checkout.






4. Tracking Information



  • Once your order has been shipped, you will automatically receive a track & trace email.
  • Tracking updates may take 1–3 days to become fully visible in the system.






5. Partial Shipments



Orders containing multiple items may be shipped separately to speed up delivery times.

This means you may receive multiple packages for one order.





6. Incorrect Address



Omeliya is not responsible for orders that cannot be delivered due to:


  • An incorrect or incomplete shipping address
  • Address changes after the order is placed



If you made a mistake, please contact us within 12 hours.





7. Lost, Delayed, or Damaged Packages



  • In the event of a lost package, we will open an investigation with the carrier.
  • If the carrier confirms the package is lost, we will issue a free replacement or store credit.
  • Omeliya is not responsible for delays outside our control (customs, logistics issues, weather disruptions, etc.).






8. Customs & Import Fees (International Orders)



International orders may be subject to import taxes, duties, or customs fees.

These charges are the responsibility of the customer.





9. Contact Us



If you have any questions regarding your order or shipping, feel free to contact us:


✉ info.omeliya@gmail.com



We respond within 24 hours.